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problem! Our service team is available for you Monday through Friday from 8.00 am to 5.00 pm.
Frequently Asked Questions
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All orders with corresponding availability will be processed immediately. Availabilities for every single article are mentioned on the product detail page as well as in the shopping cart. When paying in advance, please consider the additional bank terms of 2-3 working days. Deliveries are possible to delivery addresses in the following countries.
Shipping costs – national
For the national shipping within Germany we charge the following shipping costs:
Shipping costs – international
For the international shipping into the following countries, we charge the following shipping costs:
|Czech Republic||15,00 €|
Modes of payment
For orders in our online shop, we offer the following options of payment: Payment in advance (bank transfer) / PayPal / Cash on delivery (only in Germany).
Payment in advance
Use the simple, uncomplicated way of payment in advance and transfer the order amount to the below mentioned bank details. Please indicate the purpose of use (order number), which you will find in your order confirmation. The production of your ordered product or shipping takes place immediately after receipt of payment on our bank account. Please note the bank processing time of approximately 2 – 3 working days.
Our bank details:
|Account holder:||KW automotive GmbH|
|Bank:||Sparkasse Schwäbisch Hall Crailsheim|
|Bank Sort Code:||622 500 30|
|IBAN:||DE80 622 500 300 006 402 523|
Paying with PayPal is easy, quick and convenient via your existing PayPal account. You can pay with just a few clicks, as your data are already deposited at PayPal. Please note that you will be redirected to the PayPal website to complete the payment during the ordering process. We usually receive a confirmation of payment from PayPal immediately, so we can process your order right away.
You do not have a PayPal account yet? Simply register at www.paypal.de. Signing up at PayPal takes only a few minutes and is completely free.
Payment is made conveniently by debiting your credit card: VISA or MasterCard. Use this simple and quick form of payment, completely without any further fees for you. At the end of the ordering process you enter your credit card details (credit card number, expiry date and security code) and our billing partner transfers those within a secured connection to the corresponding data centers. Please note that you also have to enter or create a 3D-Secure-Code, so that a misuse of your credit card by unauthorized persons is not possible.
We usually receive a prompt confirmation of payment and can start to process your order immediately. Please note that you will be redirected to the Saferpay-website (credit card payment processing) at the end of the ordering process to complete the payment. The debit of your credit card account takes place immediately after the order has been entered.
Cash on delivery
When paying by cash on delivery, you have to pay the amount directly upon delivery of the goods in cash plus a delivery fee of 2,- € to the shipping company. The total amount to be paid consists of the order value, as well as arising shipping costs and COD charges of 4,50 €.
Please keep the COD amount ready in cash upon delivery of your order, a payment by debit or credit card is not possible. Cash on delivery is only possible for orders and deliveries within Germany.